Refund Policy
Thank you for choosing UMUMA Store for your shopping needs. We strive to ensure your satisfaction with every purchase. Please review our refund policy below for a clear understanding of how refunds are processed.
Eligibility for Refunds:
2. Refund Process:
Exclusions:
Eligibility for Refunds:
- Refunds are applicable within 7 days of the delivery date.
- Items must be returned in new, unused, and original condition, with all tags and packaging intact.
- Personalized or customized items are eligible for a refund only if they are defective or damaged upon receipt.
2. Refund Process:
- To initiate a refund, contact our customer support team within 7 days of receiving the product. Provide your order number and reason for the refund request.
- Once your return is received and inspected, we will process the refund within 3 business days.
- Refunds will be issued to the original payment method used during the purchase.
Exclusions:
- Certain items are non-refundable:
- Personalized or customized items, unless they are defective or damaged.
- Items that have been used, washed, or altered from their original condition.
- Returns made after 30 days from the delivery date.