Refund Policy

Thank you for choosing UMUMA Store for your shopping needs. We strive to ensure your satisfaction with every purchase. Please review our refund policy below for a clear understanding of how refunds are processed.

Eligibility for Refunds:
  • Refunds are applicable within 7 days of the delivery date.
  • Items must be returned in new, unused, and original condition, with all tags and packaging intact.
  • Personalized or customized items are eligible for a refund only if they are defective or damaged upon receipt.

2. Refund Process:
  • To initiate a refund, contact our customer support team within 7 days of receiving the product. Provide your order number and reason for the refund request.
  • Once your return is received and inspected, we will process the refund within 3 business days.
  • Refunds will be issued to the original payment method used during the purchase.


Exclusions:
  • Certain items are non-refundable:
  • Personalized or customized items, unless they are defective or damaged.
  • Items that have been used, washed, or altered from their original condition.
  • Returns made after 30 days from the delivery date.